Site Purpose
Inform Insurance is a New Zealand insurance broker that provides personal insurance solutions. Customers can compare a wide range of insurance providers and select and manage all their insurances online while getting personalised, expert service from an insurance specialist.
What We Did
- Built the website that allowed Inform to take their business online.
- Created a self service portal allowing customers to evaluate insurance options and manage their accounts online.
- Developed a powerful customer data management backend that allowed Inform staff to automate, personalise, and manage communications with their customers.
What Users Can Do Now
- Fill out questionnaires to get personalised expert advice on insurance products.
- Read helpful, practical information about what to consider and what to watch out for when buying insurance.
- Manage their insurances in a hassle-free manner through the website.
Measures of Success
The solution has proven so effective that virtually all Inform's business now takes place over the web.
In 2008, we built a second website for Inform, kiwiselect.co.nz, which allows New Zealanders to learn about various retirement options in an unbiased manner. New Zealanders can then sign up online if they wish.
