Site Purpose
Merge Communications has developed an entirely new way for New Zealand businesses to use telephony. They get away from traditional landline systems and instead utilise broadband Voice-Over-IP (VOIP) technology for business communications. SilverStripe worked with Merge to develop the website that is the focal point of their business.
What We Did
- Created a site that lets people learn about Merge services, sign up, and manage their accounts online.
- Integrated the system with the New Zealand telephone network (PSTN), online payment systems, and back-end billing systems.
- Allowed Merge to manage customers and accounts through administrative tools with a great degree of control.
- Automated common processes such as sending out invoices, or automatically disconnecting users when the prepay balance gets negative.
What Users Can Do Now
- Research options and sign up online.
- Review billing history, pay, and change their billing plan.
- Get automatic email invoices and overdue account email reminders.
- Review their phone usage history quickly, easily, and without delays.
- Order and pay for phone handsets online.
