Client services

Do you have your own development team using the SilverStripe web platform?

When you are facing a tight deadline, need to create a new feature quickly, or require technical expert advice for critical piece of development, SilverStripe consulting can help.

Because SilverStripe CMS is our own open source product, we know every line of code. This knowledge, combined with our many years of experience in delivering web projects for our clients, allows us to offer a level of support second to none.

We offer a range of web hosting solutions for client websites and applications. You can choose between several shared server options, or, if your project requires it, even have a dedicated machine which is yours alone.

SilverStripe has two industrial-strength server facilities here in New Zealand with all the features needed to keep your sites running reliably. This includes daily off-site backups and outage SMS notifications to our support staff (and if you wish, to you). All hosting solutions come with a generous allotment for traffic and disk space, which can be increased as your needs change.

(Please note that our hosting solutions are for our our web project customers. We cannot offer hosting to non SilverStripe Ltd. customers.)

SilverStripe offers professional paid support, which includes:

• Hourly support for new and existing clients.
• Hourly or daily support for organisations and agencies developing with SilverStripe software.
• Developer mentoring.
• Phone and email support.

Please contact us to discuss a support arrangement tailored to your needs.

If you are looking for help with our open source product, refer to the Help & Support section on our open source community website, silverstripe.org.

Going live does not mark the end of a project. Your website needs to remain up to date at all times. As your business grows you may want to add additional content or features. Or, you may want to take advantage of new functionality in updated versions of our open source product. Or you may simply want us to tweak the design.

Whatever your ongoing needs are, you are likely to have a number of changes you'd like to make. We recommend that you enter into our Retainer Support Plan once your site is out of warranty. Retainers are pre-paid support hours on a quarterly basis. With a retainer, you purchase our time and the assurance of dedicated resources from us because we schedule retainer time just like we schedule projects.

We offer a number of different retainer options, from a few hours to several weeks per quarter, so you can pick the one that best suits your needs. You can use your retainer time for support issues or small feature enhancements. As you use up your hours in your retainer, we'll let you know so you can choose how best to use remaining hours. Contact us to learn more.